[QUOTE=Wx4caster;17457812]While I agree that PMCO's published policy is much friendlier, the problem I have is finding agents that actually know the published policy instead of saying, "sorry, you can't do that"./QUOTE]

Had a SDC situation happen to me in Honolulu a couple weeks ago on UA. I wanted to change the routing but was told that the routing must be the same. The agent did make the changed but said it was due to the fact that I was a 1K. They were not aware of the UA policy on routing changes.