Originally Posted by
todd-r
Staff are young and new and don't seem empowered or experienced in dealing with irregularities (or trained in how to make/keep someone happy).
Would tend to agree with this. Everyone's really helpful but the basics haven't been resolved. I'm currently struggling to get a VAT invoice from them for my recent stay (I would have thought this was one of the most basic requests), but despite two phone calls and an email, I've got nowhere.