Originally Posted by
Birdways
OK... I will keep trying the SM agents... Do you know if asking them to try a manual processesing might help?
It may (although I am not sure what exactly manual processing is), give it a try or better yet ask for a supervisor -- s/he may be able to override the mileage that the system spits out.
Not sure if you have status -- PM me the dates if you want, I can call the Diamond desk, they are usually very helpful and creative. If it works, I'll pass the info to you.