Originally Posted by
glbetrotter
It is strange, 120K is not the right number no matter what -- the high award on SU would be 50K at most for that zone (zone 3) if you use SU's charts. ST chart is 100K (high). You confirmed that O is open on your flights? I'd say try calling DL again, maybe a different agent would be able to figure it out. They must be using a wrong award code or there is a glitch with the open jaw. Try SVO-IKT-SVO to check that. Sorry, don't know anything better to help you. Good luck!
SU's charts won't apply if using DL miles. Should be 45K r/t (it's a valid open jaw that's being proposed, so still 45K) using DL miles. The only thing that I can think of is if the DL computer is trying to treat those cities as Northern Asia rather than Europe, as Europe-Northern Asia r/t in J would be 120K. Sounds like this pricing issue needs to be escalated to a supervisor.
Oh, and
Birdways, welcome to FlyerTalk!