Flight/Origin-Destination: 854 to LHR
Date: 11/11/09
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient?
Yes

Did you use priority security (if eligible) and if so, was it quick and efficient? Yes

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes, was great

Was priority boarding offered (if applicable to your status) and efficient?
Yes

If there was a delay, did the gate agent provide timely updates?
No delays

Onboard - J cabin:
Were the crew professional & well groomed?
Yes

If there was a delay, were you provided with timely updates?
No delays

Was the IFE activated on the ground?
Yes

Was a pre-departure beverage offered on the ground?
Yes

Did crew offer to hang your jacket?
Yes

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes. Meal orders taken on ground starting with SEs

Did crew offer a hot towel prior to the meal service?
Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Can't remember exact time, maybe after 2.5hrs after takeoff

How was the quality of all the meals?
Ok

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes, several times

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
I had only carryon

Overall experience/any other comments
Being a SE and having flown many long haul TPAC & TATL on AC metal, this was one of the most enjoyable and memorable J flights I've taken. Special recognition needs to go to Maggie who was the FA serving the single J cabin aisle. I found Maggie to be efficient, dedicated to adhering the needs of J pax and had a smile at all times when serving as well as a good sense of humor which was refreshing. I had a small request on one of my meals and she gladly and happily facilitated it. At some point during the flight, she brought over a bag of chips, almonds, etc which was appreciated. Good work Maggie, keep it up and hope you get recognized for the exceptional service you offered on this flight ^