A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
You are doing well if they agreed to give a refund, not just a voucher, and if the new ticket is not much more expensive. However, I would like to think that the SC would treat a DM better in IROPs. Did you try to call the DM line during this ordeal?