FlyerTalk Forums - View Single Post - March 3, 2012 - integration day for SHARES res. system.

Nov 13, 2011, 12:40 pm

#144

HeathrowGuy

Suspended

Join Date: Jun 2005

Programs: Continental Gold Elite, United Premier Executive

Posts: 6,766

Quote:

Originally Posted by halls120

I'm confused. First you said that UA CSRs "have to queue complex bookings for manual reissue, a process that can take anywhere from hours to months to complete," but it's just "many complex itineraries will not be instantly reissued."

So which is it? UA CSRs must send all complex bookings elsewhere, or just some?

There's no need for confusion on this point. Any booking whose e-ticket cannot be exchanged on the spot using the prompts in Fastair must be queued for manual reissue.