Originally Posted by
tmeyer
I am currently staying here and I am not satisfied at all:
- two blocks are closed, so no upgrades
- bedding preference not honoured (only Twin rooms available, no King)
- almost all central area closed and permanent noise and dust make use of the pool not a relaxing experience
- not one real F&B outlet open - just some chairs & tables in the dust.
- breakfast cramped in the giftshop and of terribly low quality
- the management and SPG staff were unable to move me to a more quiet room or offer any other solution such as switching hotels.
This is not a resort, it is torture paired with ignorance of the management.
I suggest not to book this hotel until we see positive reports here again.
I'm not sure how long you are staying, but I see availability for a King for a one night stay for tonight. This is a cat 2 hotel with rates around $79. Looking at trip reports on here and tripadvisor are good tools for giving you an idea of where to set your expectations. The hotels website clearly states that there are on going renovations till February.
I don't think the hotel should have to move you to another hotel due to a room, but they should try to accommodate you the best that their resources allow. You could try and ask for compensation or file a complaint to corporate if you feel they aren't up to standards.