It would be good to know why your flight was delayed but like others, I really don't think AF is any worse than the competition on that. I have had big delays with mostly all airlines - the European ones (BA, LH, AF, KL, LX, etc), the American ones (CO, DL, etc), the Asian ones (TG, CX, KE, etc) and the Oceanian ones (QF, NZ, etc). Unless you have been exceptionally lucky, I'm sure you have had the same experience as me as I know you travel a lot too. The only big difference is in how airlines handle such incidents. My favourite solution is an airline re-arranging your trip from your departure airport rather than from connection point, followed by the airline that re-arranges from connection point but on any airline, followed by the airline which insists on rearranging from connection point AND on its own metal only when this is not convenient. I would say that in your case, AF seems to have fared rather better than I would have feared. As brunos mentioned, a connecting time of barely over 1 hour means that by definition there was a risk of misconnection. Your flight was delayed quite a bit, but even a mere 20 odd minutes delay would have been enough for your to miss your connection to HKG and such delays are plentiful on all airlines. I'm sure that your long haul J with CX will prove an excellent flight and while delays are always really unpleasant, it seems to me that the way AF managed it in your case is heads and shoulders above what most of us have experienced in case of KLM irrops.