E: I still carry one. I use the on-line services more and more these days to arrange bookings and was ready to cancel my subscription this year, but AmEx sent me an offer for a 6,500 mile bonus for subscribing so I continued on.

I've only used it once it the past few months, when I had a fight cancellation due to a mechanical. It's really helpful in such cases. The agents don't always like to tell you all your options when there's a line 20 deep. But you can easily see what the various flights are on every airline that flies the route you need.

I'm not sure if I'll resubscribe.