A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,205
Last night was a disaster - nothing but a few giant SUVs in the aisle, no cars and just excuses: "everything is downstairs and needs to be washed and serviced". Hello! You know that dozens of people are arriving late evening with reservations, why aren't the cars cleaned and serviced and ready?
Waited 15 minutes for them to bring up a piece of crap Impala with 35k miles on it, which I refused in disgust. The supervisor made some snarky remark over the radio when the outside greeter told him an Executive Elite was requesting a car, which I did not appreciate.
After almost 40 minutes, they brought up a brand new Kia Optima which I took. Geez, it shouldn't be this difficult.