See below... My reply is above theirs, as they emailed me this eve and I just wrote back with 4 attachments:


From: MM
To: onepass <[email protected]>
Sent: Wednesday, November 9, 2011 7:35 PM
Subject: Re: missing mileage credit request for a non-travel partner (KMM2XXXXXXXXXXX)

TO: Tanya Terry
OnePass Service Center

Thank you for getting back to me so soon, Tanya.

I am surprised, but glad for that part at least. Now, as for the miles themselves, that's another story. Allow me to explain:

I understand that your working with the affiliates/aggregates that then work with retailers can take a tiny bit of extra time, but I think needing to ask someone to really wait 90 days from today is, as you know, rather obtuse.

Wouldn't you agree?

I have sent you everything that relates to the 8/5/11 purchase and have now attached a copy of my purchasing Visa credit card statement showing how I paid, since you already have the copy of my order including the store receipt/invoice.

The attached PDF entitled, "Chase Visa Aug-Oct 2011 statements (re. 2 CO mall fail).pdf" has been printed to pdf specifically for you by me just now from my Chase Visa account and includes every single transaction, payment and other activity on my card from August until mid October. You/your associates are welcomed to contact the credit card on my behalf and confirm anything in it for these CO mall charge purposes.

Page 1 of the PDF shows the purchase related to this case: 08/08 XXXXXXXXXXXX $7,012.50
Page 11 of the PDF, while we're at it, shows my second purchase from the same retailer: 09/16 XXXXXXXXXXXX $5,950.00

I am certain your affiliates could work on both at the same time, since I have also had to wait nearly 2 months to see any credit on THAT CO mall purchase!

*****

The attached PDF entitled, "Chase Visa Aug-Oct 2011 statements (re. Dell PC. CO mall fail).pdf" has been printed to pdf specifically for you by me just now from my Amex SPG account and includes every single transaction, payment and other activity on my card from September until mid October. You/your associates are welcomed to contact the credit card on my behalf and confirm anything in it for these CO mall charge purposes.

Page 1 of the PDF shows, on the very bottom, my third purchase on the CO mall since summer, this time at Dell on 9/29: 09/29/2011 Thu DELL MARKETING L.P. WWW.DELL.COM XXXXXXXXXXXXX $1,194.23

Realistically, I figure it is imperative to get people in your department looking into that one starting now, as it is nearly 6 weeks old already and I don't really want to wait til spring to see my miles on that either! Surely you can both understand and assist regardless of--no, rather, because of my being so visibly upset about all this. I ordered this Dell product for my mother with her Dell account but I did so by logging into my CO mall account and following through and paying for it with my credit card by following step by step protocol. Everything is viewable by you...

To that note, I have included the two other PDFs that contain every bit of information you would possibly need from me about my above 9/15 and 9/29 Co mall orders.

"XXXXXX 6k CO mall 091511.pdf"
"XXXXXXX PC (CO mall+ SPG AMEX XXXX) 092911.pdf"

Both of these, like the 8/5 one I already sent you; combined with the credit card information I am now including, contain more than enough information for you to easily be able to submit my miles to my CO account faster than 3 months out. I have put myself out there on the table for you. Should you need further invoice material from the Dell purchase I can PDF it to you too, but I do believe you probably have everything you need by now and so it's just a matter of people doing their jobs that I, as a customer essentially paid them and entrusted them to do for their commission-based earnings while I wait for my rightful miles.

If you feel getting things done more quickly than 3 months somehow cannot be done, I respectfully ask to speak directly with your supervisor and I will need to discuss better options. I am sorry, but 3 months is just not good enough and I am certain you would be happy to provide me with detailed contact information for the supervisor who can help right away! I mentioned the AGs office... I don't think either of us want to visit that route, but it has been done in the past and the reason I hold onto such detailed information is due to experience...

Sincerely,

~MM
~MM's tel. numbers


++++++++++++++++++++++++++++++++++++++++++++++++++ ++++


From: onepass <[email protected]>
To: MM
Sent: Wednesday, November 9, 2011 4:57 PM
Subject: Re: missing mileage credit request for a non-travel partner (KMM2XXXXXXXXXXXXXX)

Dear Mr. MM:

Thank you for contacting the OnePass Service Center.

I understand that you are upset about the possible time frame for our partner to review your request. Most requests for missing shopping miles are resolved at the first verification point and credited to the account within two weeks. Unfortunately, we sometimes need to send the information through a second process that takes longer. We are not able to post the miles until the shopping partner verifies that the purchase is eligible.

Regards,

Tanya Terry
OnePass Service Center

******************************************
Do you also have a MileagePlus account? If so, link it to your OnePass account so you can combine your miles and get to an award faster. It takes just a few minutes at www.continental.com/linkmyaccounts.
For OnePass program information, please visit www.continental.com and click on the OnePass Frequent Flyer tab at the top of the page. You may contact the OnePass Service Center at [email protected] or 713-952-1630, prompt #4, 6:30am – 8:00pm Central Time Monday-Friday. If you are calling from outside the U.S. or Canada, a list of local phone numbers may be found on our Web site under the Contact Us section.


I have also confirmed as solid as one can that One Pass shopping is now 100% woven into UA MileagePlus shopping meaning it is now under the roof of Cartera Commerce, Inc. I am not certain as to whether Tanya, if she's a real person, is located at their Atlanta or MA offices. I have not seen her name before and have dealt with them on numerous occasions.

Now that I have fired off more material for them to review that does encapsulate everything, we shall see!

Since the other threads listed in post 2 in this thread do not seem to offer up any better ideas, solutions or working progress on people missing miles, I offer up this thread to be the place to get real-time up to date happenings in these matters.

Perhaps the MOD should merge them all too?

MM