Now I have gone 'round the block with mileage malls before but this one takes the cake, at least in terms of how long they want me to wait for miles!

See what I mean below...
Kindly read my email chain in reverse history and chuckle at the correspondences between myself and CO One Pass shopping, then tell me if you think there's something fishy going on! (or who the onepass shopping mall director is by email, name and tel number)

************************************************** ***



SUBJECT: Re: missing mileage credit request for a non-travel partner (KMM2XXXXXXXXXXX)
FROM: MM
TO: onepass
DATE: Wednesday, November 9, 2011 6:34 AM

To: Tanya Terry...

Re; missing miles


Your letter says for me to wait an additional 90 days?
from NOW?

omg

I waited 69 days to write to you and you took 26 days to write this message back

um...

NO

Faster please!
Are you on drugs or something, by asking me to wait a HALF OF A YEAR on these things?

BTW, I also have two OTHER newer claims with missing CO miles from shopping to submit. One is about to hit 60 days on Nov 16 and the other will hit on Nov 24.

I would submit them as well but I think I need your supervisor's supervisor first. That, or someone with a reality check in mind.

Had I known this were at all possible in any form, I would NEVER have bought anything through you! I have purchased at the same retailers in the past through the CO mall and via other airline malls and have then seen miles post within a couple of weeks even when one should wait 4-6!

Are you doing bait & Switch?
Yes I think you are!

Could this be how things will go now that CO shopping is all combined with the very slow and convoluted, Cartera Commerce-run MileagePlus shopping?

Step up and use the phone and make me believe otherwise!

Below my numbers. Use them please:

XXX-XXX-XXXX

if you do not, I know you are trying to scam me.
If you do not contact me with faster resolution and further information, I may have to consider going to the AGs office.
I would make it my quest to make things change for your workplace if I have to, in order to get my miles.

This is criminal.

Mr. MM
-outraged-


************************************************** ***


SUBJECT: Re: missing mileage credit request for a non-travel partner (KMM2XXXXXXXXXXX)
FROM: onepass <[email protected]>
TO: MM
DATE: Tuesday, November 8, 2011 9:44 PM


Dear Mr. MM:

Thank you for contacting the OnePass Service Center.

We have submitted your request to our partner. Please allow 90 days for
research and credit. Your account will be eligible for credit if the
partner verifies that you accessed their site through our
continental.com link.

Online shopping partners award miles for purchases made online and using
the continental.com/shoponepass link. If your purchase was made online
without linking through continental.com, at a store, or over the phone,
it will not be eligible for credit. Miles are awarded based on the net
amount of merchandise purchased. Miles are not awarded for taxes or
shipping charges. Discounted purchases may not be eligible for OnePass
credit.

If you made your purchase before July 20, 2011, with your
Chase/Continental or First Hawaiian Bank credit card or your
Chase/Continental debit card, your "Twice the Miles" bonuses will post
separately from the original order. Please allow 30 days from the order
mileage posting for the “Twice the Miles” bonus to appear on your
OnePass statement.

Regards,

Tanya Terry
OnePass Service Center

******************************************
Do you also have a MileagePlus account? If so, link it to your OnePass
account so you can combine your miles and get to an award faster. It
takes just a few minutes at www.continental.com/linkmyaccounts.
For OnePass program information, please visit www.continental.com and
click on the OnePass Frequent Flyer tab at the top of the page. You may
contact the OnePass Service Center at [email protected] or 713-952-1630,
prompt #4, 6:30am – 8:00pm Central Time Monday-Friday. If you are
calling from outside the U.S. or Canada, a list of local phone numbers
may be found on our Web site under the Contact Us section.


************************************************** ***

SUBJECT: missing mileage credit request for a non-travel partner (KMM2XXXXXXXXXXX)
FROM: onepass
TO: MM
DATE: Friday, October 14, 2011 2:22 AM

Thank you for contacting Continental Airlines. Your message has been received and will be directed to a member of our OnePass team for review and research.


************************************************** ***

Original Message Follows: ---- (I sent this Oct 14 and got the above auto reply later that eve)

Hello,

My OnePass number is SXXXXXX.


I am writing about non flight partner miles I hope to soon see post to
my OnePass account. I have attached a scanned PDF of my qualifying
purchase receipt for a product I bought via the Onepass shopping mall on
8/5/11.

If not mistaken, shopping at the merchant shown in my PDF would have
yielded 5 miles per dollar spent at the time, and my pre-tax purchase
price on this item was $6,600. This translates into 33,000 CO miles.

Over 8 weeks have passed and so I am now curious if and when something
should post.

I am also aware that you just recently converted your mall over to the
new United MileagePlus mall. I'm a bit concerned because Cartera
Commerce, the company that handles that airline's mall, has lagged on
posting in many cases, and I have evidence of this from other dealings
with them. I do hope things change but sadly, my experience with airline
mall postings has been, shall we say, unpleasant in some cases. So far
things have worked fine with OnePass.

The item + tax that I purchased online through the OnePass mall charged
to my Chase Visa on 8/8/11.

My attached PDF showing everything you should need for this order is
entitled, "...7k CO mall purchase 080511.pdf" It includes
receipts and even a copy of the statement page of my Visa bill showing
the purchase I now own and enjoy.

Kindly let me know the status of this issue.

Thank you,


Mr. MM

PS I did a similar purchase at the same merchant on 9/15 that hopefully
will post without issue. I have done other purchases with this and other
merchants in the past and things seemed to post ok.


************************************************** ***


Comments and similar pains by other FTers are welcomed so we can share experiences and learn more on how to best approach this sort of thing.

However, I will note that I fear that since they have since melded into being a part of MileagePlus shopping, I am possibly doomed here. We all know, from reading the horrors of UA and AA mall issues (both run by Cartera Commerce, who handles many airline malls) that they simply cannot handle their own beast. These miles may never post after all.

MM