Originally Posted by
channa
How is that a proper comparison?
If someone is going to say that Apollo is better than SHARES then they should be talking about Apollo, not FastAir. That's how.
Originally Posted by
channa
From a customer experience standpoint, the functionality and usability of FastAir to SHARES is going to be the proper comparison.
For the few months before FastSHARES (or whatever they decide to call it) is deployed, yes. But that's not what was being suggested in the post I was replying to.
While waiting the 30 minutes at the ticket counter last week for the GS rep (arguably some of the best trained/most competent) to fix my revenue ticket due to a likely misconnect in IAD she noted that she had just come back from training on SHARES and that she was having to "remember how to do it on this one" (meaning the UA system) as she worked to fix it. I asked about the training and just how awful SHARES was. She didn't seem too worried, other than that it is different.