Flight/Origin-Destination: AC 272 YWG-YYZ
Date: 4 Nov 2011
Cabin: J
Status: None

Pre departure
Was check in quick and efficient? Yes, but they are still working out the new system at YWG
Did you use priority security (if eligible) and if so, was it quick and efficient? NA
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The new lounge appears smaller, but this may in fact be due to its layout; it was mostly full of *E and *SE pax (as is usually the case with the MML, so there were few seats for J pax. The beer taps were broken!
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? NA
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, on the ground
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 1h30
How was the quality of all the meals? I had the pasta, which was nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, but they were putting all of the flights on the same belt. There were flights from YOW, YEG, and YWG sharing one belt, with the others sitting empty.

Overall experience/any other comments