Originally Posted by
PSU Mudder
And a longer transaction time means more labor costs, which is why I don't get how SHARES could possibly be cheaper.
It's only more labor costs if the same amount of output is expected from the worker pool.
If you eliminate some of the work through inferior customer service (i.e., the CO "No" culture), then some of the work goes away.
The question is whether that will work with the UA customer base who is used to being accommodated in accordance with Star Alliance rules.