FlyerTalk Forums - View Single Post - Question 12: How should Talkboard members get feedback from the community at large?
Old Nov 7, 2011, 6:26 pm
  #3  
nsx
Moderator: Southwest Airlines, Capital One
 
Join Date: Sep 1999
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The conventional method of learning what members want is to ask them in the TalkBoard Topics forum. In most cases the idea originates from outside the TalkBoard, and the bigger FT gets the more true this will be. Nine people can't know everything that FT needs. Our job is to use member input to educate ourselves, then vote for what will be best for FlyerTalk as a whole.

Sometimes we need to ask Internet Brands what kind of change is feasible. Are they willing to do something for us (e.g., mask OMNI from non-members)?

Sometimes we need to find out whether the moderators would be affected by a change, and if so whether they would be willing to shoulder the extra work. Some of these decisions end up being made by the Community Director, since the limit of TalkBoard's scope is not precise. Since Randy's departure there have been no surprises or non-consensus decisions, so I think the decision making process is working very well. All the way from the top, everyone wants to hear all the input that members have to offer.

Is there a place for private communication here? Not really, other than on very narrow technical questions such as feasibility. When we need to gather member input, the public TalkBoard Topics forum is the one and only place to go.
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