Attn IHG Care,
Thanks for your continued feedback and support.
Can you comment why IHG chose to have rate adjustments made at the local hotel level? Every other major hotel chain that I know of adjusts rates at the BRG processing level, thus eliminating and extra and time-consuming step.
I made a successful claim about 36 hours ago, but of course have yet to have the rate adjusted. Had I made a successful claim with Hyatt, Marriott, SPG, etc, 36 hours ago, we would have been finished 35 hours 59 minutes ago!