FlyerTalk Forums - View Single Post - Etihad refuses to honor 300 First-Class fares
Old Nov 7, 2011, 2:40 pm
  #9  
viriato
 
Join Date: Nov 2011
Programs: BA, LH, HH, AX
Posts: 1
I personally thought that it was a promotional offer, to gain market share in the Spanish market. I bought the tickets, and I made an enquiry to be sure that Etihad was for real and I was holding valid tickets. They answered me by email that they would honor the reservations. ^

What upsets me is not the fact that they downgrade or cancel the tickets after they realise their mistake. What annoys me is the fact that they enter into a binding contract (their confirmation e-mail voids any claim of invalidity due to "obvious mistakes") and then 10 days later they decide to cancel the contract unilateraly.

For an airline this is a great business model: sell tickets at a discounted price; if you see that demand increases and you will be able to sell the same seats at a higher price, then cancel the previous reservation; otherwise, take the money from the first client, because he is not allowed to cancel unilaterally. Luckily for us, this is illegal in Europe AFAIK.
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