FlyerTalk Forums - View Single Post - BA's resourcefulness at resolving delays abroad.
Old Nov 7, 2011 | 7:47 am
  #7  
Jimmie76
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Many moons ago we had to return to BOS after a problem with one of the engines, we had been flying for about 45 mins and it took about an hour and a half to get back. BA arranged for a hotel, for our luggage to be offloaded and we were all bussed (those of us in WT) to our hotel the Boston Park Plaza. BA informed us that the flight would happen the next day at the same time and we had therefore an entire day in BOS. As this was the Sunday before the August bank holiday no one needed to be home. BA provided a full written explanation of the problem and why the captain had felt it necessary to come back to BOS.

Hotel was in a great location for us and had a great day out in BOS.

Other than that had disruption from the liquids ban and after the BOS flights had been spared the BAA flights axe in the preceding days, mine was then cancelled. BA sent me an email to say it was cancelled and to call the number listed on the email. I was then re-booked onto the same flight the next day, which then was also cancelled and again BA re-booked me without any fuss onto the same flight the next day. That one went fine, just no hand luggage allowed on board.

Last edited by Jimmie76; Nov 7, 2011 at 7:57 am
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