FlyerTalk Forums - View Single Post - Luggage with unconditional life-time warranty
Old Nov 5, 2011 | 7:50 pm
  #52  
Mikey likes it
 
Join Date: Nov 2000
Posts: 7,700
Originally Posted by tfar
Patagonia says "damage due to wear and tear will be repaired at a reasonable charge".
http://www.patagonia.com/web/us/pata...tid=3915&ln=26
IME Patagonia's warranty is essentially a "no questions asked, repair, replace or refund" policy.

I had a dog tear most of the lining out of a ski jacket. Sent it back for repair a few years later after it had been out of catalog for at least ten years. Included a note that I was happy to pay for a repair. Instead got a gift card for the full purchase price of the garment, which IIRC was over $300. Very nice service.

Haven't had any Patagonia luggage but I'd be surprised if they didn't take care of the customer in similar fashion.
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