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Stranded at DXB
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Nov 5, 2011 | 8:24 am
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B747-437B
Join Date:
Aug 2000
Location:
Exile
Posts:
16,063
I've only gotten miles out of EK during a delay when they have failed to perform even the basic levels of service required under the circumstances.
1) 7h22m delay.
No refreshments or meals provided. Skywards Gold denied use of lounge. Held in a closed gate area with no water, toilets, etc.. for 4 hours. Some passengers physically assaulted by security personnel. Meal service not conducted by crew on board.
--- 10000 miles received
2) 7h48m delay.
Led to misconnect in Dubai and further 24 hour delay. No overnight hotel provided initially. Baggage delayed further 72 hours.
--- Reimbursed AED 529 against receipts for baggage delay and 20000 miles as goodwill.
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