Originally Posted by
Illini_Fan
I believe that people pay for the enhanced seat to ensure that it is available versus using random luck and hoping the seat is vacant at time of departure.
Agreed. I think the FA's conduct was over the top. Her name wasn't
Helen, was it? It's not the same as moving up to F without paying for it. It's not the same as poaching an extra-legroom seat.
If I were the OP I'd send a concise letter to AA asking if the FA was reading from the AA script or if she was improvising. My bet is on the latter.