Normally I book online and the last time I called Amex to make a booking, and after listening to a marketing spiel I could not skip and didn't want (a pet peeve of mine), they put me on hold for literally 15 minutes before hanging up on me without explanation or my ever having talked to anyone. I called back and made the reservation after only 5 minutes on hold, but really it was obnoxious having to invest nearly 25 minutes to do what should have taken less than 5. I wish PLT concierges could make simple hotel reservations directly, as that would save a lot of time and angst.

I threw my last PC out the window, which was very satisfying. Of course, I had Vista on it so it was really my own fault the wretched thing never worked.