Some friends were booked on the EK 506 DXB-BOM this morning (0930 departure) in J. After boarding and an hour on the ground, they were made to return to the terminal because of a technical problem on the A330 (EK please get rid of these aircraft). Departure time was changed about 3 times, and is now 1500 hrs. Every seat in every class on every flight to BOM is sold out today.

They're quite annoyed because they are going to BOM for 2 days, and have been left in the lurch. They've been given a complaint form - what can they expect from the airline?

And what is EK obliged to provide? They could very well keep delaying the flight and have all the passengers waiting at the airport for hours. If anyone is in the know, is there a spare aircraft that might be used for this flight? What happens if the flight is eventually cancelled?