Originally Posted by
ExpatExp
This sort of problem happens to me all the time, no matter what browser, operating system or type of Internet connection I use. Usually, if I wait a few hours and try again, the problem disappears.
In those few situations where the fare is quite low and I want to book the ticket immediately, I will give Web Services a call. Even though I know it won't help, they always make me clear cache and cookies, restart the browser, and try again. Then when that isn't successful, they give it a go themselves. Only when the transaction fails on their own machines will they attempt to make the booking and force the price. It always takes a while.
If it helps, the only "trick" that sometimes helps is to make the booking without being logged in. But that only seems to work some of the time.
When I've run in to this at its most severe, nothing I do on AA.Com will work. I usually end up going to Orbitz or Travelocity and booking on there as it comes up at the same price. Then I can add my PNR to my AA.Com account and have the itinerary show up as normal, with the exception that I can't change the name.