Originally Posted by
Starwood Lurker
"Supposed to be" is directly related to the exceptions that you and others have noted. In that regard, YMMV.
The actual and real Starwood policy is that the government rate is to be used for official government business, not leisure travel for government employees. But, as we have seen here and other threads on similar policy subjects, the hotels have some leeway in their interpretation of it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
My original post came out a little harsh, so I reworded it. Sorry.
How is a guest to know whether the rate will be honored? I totally acknowledge the right of your company to set these rules, but as a frequent guest at your hotels, I would appreciate greater clarity at the time of booking a reservation.
As a side note, military personnel, unlike civil service employees, are "on duty" 24/7, even during non-duty hours. How does that affect the need to present "orders"?
You are a good guy, William, and I don't mean any of this in a personal way. It is just frustrating not knowing what my hotel rate will be until check-in. Assuming the highest rate and being gratified if it turns out to be less is NOT an acceptable alternative to pricing clarity.
Regards,
MNSooner