Originally Posted by
MNSooner
"Supposed to be" is a vague term, William. What is your actual hotel policy? Under terms and conditions, the SPG web site just states
"GOVERNMENT RATE-ID REQUIRED Not valid for Government Contracted vendors. GOV. ID MUST BE PRESENTED AT CHECK IN."
Nothing there about being on official government business.
I can state that with a single exception, I have never been asked to show anything more than government ID to get that rate. If "supposed to be" means actual company policy, wouldn't it be fair to your customers to state this clearly in your terms and conditions, and to consider actually enforcing it?
"Supposed to be" is directly related to the exceptions that you and others have noted. In that regard, YMMV.
The actual and real Starwood policy is that the government rate is to be used for official government business, not leisure travel for government employees. But, as we have seen here and other threads on similar policy subjects, the hotels have some leeway in their interpretation of it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]