Originally Posted by
Starwood Lurker
It is supposed to be used for government business-related travel only.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
"Supposed to be" is a vague term, William. What is your actual hotel policy? Under terms and conditions, the SPG web site states
"GOVERNMENT RATE-ID REQUIRED Not valid for Government Contracted vendors. GOV. ID MUST BE PRESENTED AT CHECK IN."
Nothing there about being on official government business. I respect the fact that your company can give (or withhold) discounts to anyone for any reason. But it is confusing when you offer special rates, but there are "double secret" terms/conditions that guests have no way of learning about until check-in. If "supposed to be" means actual company policy, wouldn't it be fair to your customers to state this clearly in your terms and conditions?