Flight/Origin-Destination: AC1196 (YYZ-YYT)
Date: 31 October 2011
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? yes, OLCI and now issues
Did you use priority security (if eligible) and if so, was it quick and effient? N/A, connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, very busy but everything was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes and yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes. Yet another passenger who checked in with a bag didn't show. This only delayed a few minutes this time, but I have to wonder about these folks--this is the 5th or 6th time in the past few months. Can the airline levy a fee to them?
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes and yes, both menus and orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall, but was very efficient.
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments:
Another great SD experience. Very personable, efficient and professional.