FlyerTalk Forums - View Single Post - ? Concerning If/When SW pulls out of an Airtran City
Thread: ? Concerning If/When SW pulls out of an Airtran City
View Single Post
Old Nov 1, 2011 | 5:31 pm
  #12  
nsx
Moderator: Southwest Airlines, Capital One
Community Builder
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,787
Originally Posted by formeraa
All they must do is provide a refund. Ask those who bought tickets to Hawaii via WN's codeshare with ATA a few years ago. When ATA went bankrupt, WN initially promised to rebook everyone who purchased a ticket. Then, WN decided it was FAR too expensive to rebook on other carriers and decided to just refund the tickets -- ruining many passengers' dream vacations in the process.
I still think that was a HUGE mistake for Southwest. Yet it gave us an accurate picture of how decisions are made at today's Southwest. Cost is very much an object.
nsx is offline