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Old Nov 1, 2011, 9:41 am
  #37  
rathin100
 
Join Date: Oct 2006
Location: Delhi
Programs: Emirates gold *alliance silver jet airways platinum tridentprivilege gold.
Posts: 1,817
Originally Posted by ColinBray

I hope you enjoy your job with them, defending their flaccid service deserves a bonus.

Even though all the diehards appear to be from Italy, i don't think they work for AZ, the responses are too thin-skinned and point scoring. If you know something I don't and they do work for AZ, then god help AZ. The job of customer service is to respond and convince not to contest and defend the indefensible.....
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