Originally Posted by
choptliva
A Hyatt? MO I can understand, but you meant a regular old Hyatt? Like Hyatt in Toronto or Montreal?
Yes. Hyatt's customer service is usually way better than Fairmont's. But I misread the OP (didn't see the word Canadian

). There is no MO and very few Hyatts in Canada.
So my comments only apply in Asia/Europe where there are MOs and PHs to compete with Fairmonts.