MEOW!!! I thought we were talking about complaint letters, not watches and Blue Bell
icecream!

I still did not get a response to my complaint letter to UA about the late mileage
statements and the missing upgrade certificates. (I did get soem fine service
from customer relations who apologized that
I did not get this, or notification that I
became PremEx again!)

But I just sent another complaint letter:
The staff on the flight (DEN-SAN) has the
most sour flight crew aboard. No smiles, no
prompt service (I ended up in coach because
all the seats in First were taken by "revenue
tickets -- guessing paid first class or UA
flight crew.) ALso when I asked for little
ice in my cup of coke... NO CUP... Had to drink it out of the can.

Maybe they were depressed their Padres lost.
BUt everyone seemed in a FOUL mood.

ON the other hand -- the First Class crew from SAN-DEN was singing (One flight attendant said he had his Coca Cola and he's ready to go at the ungodly hour of 6:30am, the other wore a happy face button) and DEN-EWR (the two were especially nice, even
more when I offered to move so this couple
can sit together.)

It's tough to be HAPPY all the time, but
as flyers in coach or First or SUperElite,
they should try to be a little cordial at
best. CATMAN