Yes 5000 is reasonable... at this day and age when Hyatt is being pretty tight on points and promos... Be happy. I was at HR Chicago and in the shower with the DND sign on my door and someone walked in on me. My room had be given to another guest!!!! I got 15,000 points, $250 F&B credit and a few bottles of wine. I was in the shower and I heard the door open...
I think I would have been less bothered with finding unused condoms under the bed.
Originally Posted by
chuck1
... opened condom in the room during my stay.
I dropped my mint between the nightstand and bed. I reached down and instead of grabbing the mint, I grabbed an opened (but thank God unused) condom.
After using my anti bacterial wash, I called the front desk and asked them to come up and see the room.
The agent was very apologetic and appropriately horrified. I am a Diamond GP and she offered 5,000 points which she said she hoped was fair.
I explained the main reason I thought she should see this is so that housekeeping should be reminded to check between the bed and nightstand.
Keep in mind this was a new Hyatt in a major city and is a category 4 hotel but was much nicer than the category 6 hotel that I just stayed in located in the same city.
Is 5,000 a reasonable gesture for this?