Originally Posted by
volvo99
JetBlue has plenty of infrastructure in place. The problem is that they didn't have enough smart people onboard readyto make decisions.
The weather situation was forecasted at least 24 hours out; plenty of time for the airline to consult with all affected station managers to decide on manpower, delay and diversion recovery, and consider pre-cancellations to protect the operation.
The fact that the crews onboard the stranded aircraft proclaimed they were getting "no help from their company" suggests that the BDL manager and staff made no effort to alert HQ of their ability to service both scheduled and unscheduled traffic in a safe and expeditious manner.
It sounds as though operations at B6 would not proactively kick the problem up to senior management. Given what happened in 2007 and the fall out, one would assume that Barger would want to be immediately informed of the problem. At that point he personally could have called upon senior BDL management. At the least, fully be ready to defend yourself if BDL airport management told him to shove it.