Originally Posted by
BeantownDisneyFan
One need not be a Rocket Scientist to conclude that jetBlue lacks the infrastructure to respond to irregularities like they are regularities.
JetBlue has plenty of infrastructure in place. The problem is that they didn't have enough smart people onboard readyto make decisions.
The weather situation was forecasted at least 24 hours out; plenty of time for the airline to consult with all affected station managers to decide on manpower, delay and diversion recovery, and consider pre-cancellations to protect the operation.
The fact that the crews onboard the stranded aircraft proclaimed they were getting "no help from their company" suggests that the BDL manager and staff made no effort to alert HQ of their ability to service both scheduled and unscheduled traffic in a safe and expeditious manner.