Originally Posted by C-130

Edt:

I missed out the key portion contacting BA this morning. BA apologised profusely (if they tried to apologise any more I may have hung up in guilt). They explained that the complaint was passed over to a senior manager to investigate who has compiled a report and just not e-mailed me it. I was offered compensation which I declined as I just wanted a resolution to the complaint and nothing else.

I was called by the senior manager who again apologised for what had happened about the time scales. Saying their must have been a mix up somewhere along the lines. Which I can accept. The manager agreed that my complaint is valid and has asked me to contact her office when I next go to book a flight with BA. She did say we are improving look at the recent campaigns and improvements on board. And sent me a copy of the report she had meant to e-mail me. So I am a happy chappy.