FlyerTalk Forums - View Single Post - BA complaint from Feburary still unresolved

Oct 31, 2011 | 9:22 am

#31

Swiss Tony

FlyerTalk Evangelist

Join Date: Jan 2003

Location: somewhere north of London, UK

Programs: HH Gold, BA Silver, Accor Silver

Posts: 15,257

Quote:

Originally Posted by C-130

"I wish to apologise for the disappointment experienced by the IFE difficulties experienced on your outbound flight to New York JFk on BA113. Please accept our apologies and 15,000 executive club miles as goodwill. I will follow up further on your complaint in due course with regards to your in flight experience on the return home. .

So did you or didn't you have any face to face dealings with BA on arrival back at London? At the time you seemed to think you had, and were praising as good customer service the 15k miles the manager gave you, along with a cheque for £600 (or was it cash???) and a bit of seat shifting on the flight to Glasgow.

Now you're praising as good customer service the fact they said they'd get back to you in 6 weeks.

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