I hate this to be my first post, but I have to say, "I'm flummoxed."

Returned last month from a stay at AMANPURI and it was easy to be unimpressed. My experience was riddled with multiple unfulfilled requests (refilling bath salts; buggy pick ups; non-terry bathrobes in 90F, 90% humid weather); my partner took the key to the spa and when I called for them to open my room, no one came, I had to flag down a housekeeper 20 min later; beach boys brought you water and set up umbrellas upon your arrival never to be seen again; my massage definitely felt rushed; women in the gift shop said they didn't have a size in a shirt I was looking for, I opened the drawer and found it myself; the restaurant never quite understood that I only wanted pineapple and mango on my fruit plate (fruit was very inconsistently ripe for Thailand), but kiwis, strawberries and other fruits would appear on my plate or my request for an organic egg with my breakfast which was on the menu never made its appearance every day for a week; requests made prior to my arrival were a mystery to the staff; housekeeping was definitely less intuitive about knowing when you were in the room and not, I was not in the room very much, but received three knocks to service the room; okay, this is petty, but they only occasionally refilled the in-room cookies; one guest on the boat didn't realize they were supposed to get a fruit in the room until we were talking about it; when I mentioned not replenishing bath salts even upon repeated requests, one guest said to me, "You got bath salts in your room?"; the woman in the gym one morning didn't smile or even acknowledge as she replenished bananas, no smile, nothing, as if I wasn't there; the GMs kids were at the upper pool with their mother for afternoon tea, one munchkin (they are really cute) jumped into the pool in front of my lounger and drenched my book, not a tragedy, but at an Aman?; and there were more.

I've been to other Amans with classic and exceptional, unforgettable Aman service. When the assistant manager asked what other Amans I had stayed at, she sort of krinkled her face and said, "Oh, those are much more like residences, we're more like a resort." But I know this as I've been to the Puri before!

The resort was less than 1/3 full and no offer of an upgrade.

There were some good things. I took a cruise and the staff was terrific, though one guest complained they never came to pick up our empty drink cans and we were securing them to the straps or tromping back below deck to toss them ourselves. The boat was a bit tired with crack windows, etc. But I think we all felt we were in good hands with the crew and wished the crew was our staff at the resort. Evening restaurant staff were stellar, but the morning staff had difficulty with English and my Thai is not so good. Oh, except, I dined with some guests I met at the resort and they charged the entire bill to my room. The fellow who met me at the airport for departure was incredible. He ushered me directly to the First Class line and spoke to the agent for me, I didn't need to do or say anything at all. I'm a believer in the communal tip policy, but I was so excited I practically unloaded the rest of my THB on him!

The room was well maintained. There was one water bottle holder that was shredded and needed replacing. They should explain how to use the sprayer in the shower and bathtub. And this is a nit, but I love how the other Amans have bath amenities in containers that are mostly locally crafted. I found the plastic bottles labeled "Shampoo" beneath the Aman standard.

I'm accustomed to rarely being asked my room number, but after seven days...really? You still need my room number? I don't ever recall being asked for my room number before.

Someone needs to solve the mystery for me of the Amanpuri. I willing to believe it was a seven day anomaly. But the intuitive quality of an Aman was completely lacking.

I hate feeling this way. Before this experience, I was in love with Aman, couldn't wait to get the next one. Now I feel hesitant to journey off to others.

Any insight is greatly appreciated.