Originally Posted by
PrimaVista
I must admit to a similar experience in June.
My seat mechansim had broken and I wanted to sleep. My request for help was ignored for nearly 30 minutes, then when I queried politely whether anyone was coming to attend to the problem, I was told someone would be down to help - "He's just finishing the Club World service upstairs!"
Staggering disregard for premium care and service, on a flight lasting just 8 hours and when sleep was a priority.
However, to be totally fair to BA., their after care on that occasion was absolutely top draw.
I'm bemused as to why/how you are no further forward after so long, unless they consider the matter concluded.
Rgds
If I am perfectly honest I had left BA to deal with it. I remembered fully when a few days ago I went to book a flight with BA and searched my e-mail for british airways e-mails. And up popped the e-mail from BA telling me they are looking into it.
I intend to call the executive club today in a couple of hours and ensure something is done with it. I have taken action and booked a flight in February to Abu Dhabi with Etihad (although I easily would have chosen BA). I hope this action however small may encourage BA to get this resolved.