Originally Posted by
yscleo
Sorry, what does "reprotect" mean?
So you're advising the complaint to go to General Counsel, not Customer Services. What would be reasonable to ask for in that case?
Originally Posted by
dunderhead
Reprotect = place you on another carrier that is operating, i.e. DL via DTW or UA via ORD
Since the failure to reprotect or to provide meal/accommodations can be listed as "negligence" on the part of an employee...and use the word negligence as it captures the attention of their lawyer..."in accordance with generally-accepted operational procedures and considerations within comparable situations in the aviation industry"...calculate the cost of the transportation sector, your meals, r/t ground transfers, and the value of an airport hotel room...keep it in the $1000-$1500 range since if it goes to court, even though nobody from corporate will show, you still have to show it as being reasonable to the judge.
This would be a reasonable step.. after exhausting the customer service route
I would approach AC first and see what they would do.. if proper compensation isn't provided, then go to small claims court.. if economics make sense..
Here in Alberta, it used to be $100 to go to small claims court.. but now, I've heard it costs $400.. plus if you use counsel, you may not get client-solicitor costs back, even if you win..
So weighing the costs, and the opportunity cost/inconvenience.. learning a lesson for next time, not to book non-cancellable unless insured.. are factors to consider..