You know that big stainless steel thing with a door that looks like an oven door that the staff go out of their way to not touch as if it were hot like an oven? Yeah, that's an oven. I guess I have to spell it out to you. Subway named it he oven crisp chicken because it gets toasted in an oven and is crisp. While te sad that yours was made improperly, but a sensible person would have realized this and used some social skills and had them make it again.

St3phen- thanks but I have no time to make crisp chicken at home. I'm looking for something preloads and frozen.