I appreciate your responses. Apologize for my post being long. I only mentioned being Gold Member to legitimize by post and to show how loyal customers are treated. This type of crazy stuff only happens on comedy skits or something. A kitchen help making your bed? I did call the Elite line and they did not offer any solutions. They also did not inform me that other hotels were available.

The front desk personnel would not even pickup the phone when I dialed from the room. Going to the front desk would have resulted in a very tense situation- to avoid confrontation I elected not to go there.

In the end my goal was to point out the "gimmick" the Ultimate Reservation Guarantee is. I do not reasonably see how a unserviced room is equivalent to providing a room. Yes mistakes happen but the hotel did not make a full faith effort to rectify the problem. No one was sent to clean the bathroom during the entire stay. This alone speak volumes about the property.

I am content of other people become aware of the condition of this property and this spares them a similar experience. SF is an amazing city with lots to do - best to avoid ruining a trip by staying at this sub-grade property.