FlyerTalk Forums - View Single Post - Presidential Plus Card Changes

Oct 28, 2011 | 11:28 am

#700

Mary2e

FlyerTalk Evangelist, Ambassador: World of Hyatt

Join Date: Jul 2001

Location: New Jersey

Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere

Posts: 47,400

Quote:

Originally Posted by tanlines

Of all the ridiculous things that have happened as a result of the merger, this one issue single-handedly takes the cake for me....

Customer A flies 10,000 BIS miles, deposits 65K FlexEQMs, and gets next-to-top-tier status (i.e., Platinum).

Customer B flies 99,000 BIS miles, but can't use 1,000 FlexEQMs to reach the next higher tier (i.e., 1K).

Customer C flies 147,000 BIS miles, but can't redeem 3,000 FlexEQMs to qualify for another set of upgrade e-certs.

Yeah, that makes sense, encourage your best customers to fly less, and simultaneously devalue the FlexEQMs already earned by them to essentially $0.

I am utterly STUNNED that anyone in management (and certainly no one from the ex-CO team) would think this is *remotely* the correct (much less equitable) answer.

And forget the notion that this rule somehow "protects the sanctity of 1K status." That's utterly absurd, because the monetary "value" of Customer A to the airline is <<< than the "value" of Customer B, and clearly <<<< than the "value" of Customer C.

Brilliant move, Wacker Drive!!

Thank you for putting this down so perfectly. While not being able to get to 1k doesn't effect me, I've been puzzled as to how/why they would discourage their most frequent customers to fly another airline if they have no hope of reaching the next level.

I generally make it to silver on my own but this year I won't. I'll use my FEQM to make it for the last few thousand miles. That means if a short trip comes up before the end of the year I might not use CO it if it costs more. After all, eventually, those FEQMs will expire (not pre-2012) and I'll have to use them or lose them. I'll fly another carrier if it's less costly.

I'm still puzzled as to why UACO did this.