So funny today, we all joke around everyone is trained at LH to say "not possible"
Today i called from KUL to Germany because i have a flight on the 29th to BKK however the "orient express train" has obviously has been cancelled so im not about to go to bkk.
Conversation.
Hello I would like to cancel my flight to BKK because of the flood.
Answer yes however you can only get the taxes back.
Me well it say i can change my ticket for free.
Answer "not you cannot do that let me read you your ticket rules"
Me not don't read me the ticket rules! Give me to a supervisor.
Answer " no" i don't need to give you supervisor, i can handle this.
Me I want a supervisor, its on the internet the flight can be changed.I continue to banter back and forth trying to get supervisor for a few minutes.
Answer let me check.
4 min wait, yes you can change your ticket
Me Oh wait so now you see why i want to speak to a supervisor.
Answer I am sorry.
Me OK i want a supervisor
Answer NO I can handle this
Me UGH I give up.........
this is stupid, obviously LH needs to change this policy and let customers cancel tickets...