Originally Posted by
nwmgc
I am missing some THY miles, but when trying to enter them on the THY site get the message that the name on the card does not match the name on the ticket! Well it does - I have never had this problem before - so perhaps there is a new bug in the system? Aaargh! Am I going to have to ring 'customer' services?
I had a similar problem few days ago. Just call customer services and have your ticket details at hand, they will credit your flights instantly. Also you might want to reconfirm you name/names on file. Apparently they have become stricter regarding matching names, had to adjust the appearance of my middle name on file.