FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback
Old Oct 27, 2011, 11:26 am
  #655  
JONNYBOY
 
Join Date: Dec 2006
Location: North & South West England, and Israel too!
Programs: BA GGL/GfL, HH Diamond & some others
Posts: 270
Positive experience - IC Singapore

Just arrived here for a 2 night stay - advance purchase with breakfast.

Used the BRG as I could book cheaper elsewhere. Hotel has refunded the first night and the balance between their higher rate and the BRG rate (lost about £10 in currency movements from the initial charge to the refund).

Thought they might be funny about honouring Royal Ambassadror benefits, but all the RA benefits honoured, and even going above the usual by allowing a very early 630am check-in, and giving both a room upgrade and Club access. And all done in a very gracious and welcoming manner. ^^^
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