Originally Posted by
elitetraveler
II would guess lots of the negative posts about the legacy carriers are poor service and fees. One negative example for DL was charging excess fees for baggage to a solider. A lot of the AA posts sited seemed to be poor customer service.
Too bad about the soldier. The government will pay for shipping up to a limit.
That's not the airline's problem and the soldier was wrong to air it in public, because he was confused about who is responsible for paying for his official travel.