Originally Posted by
elitetraveler
If you read the article, it seems to be based on counting positive and negative comments about each airline on various sites although it doesn't specify what sites.
I don't think AA's participation has anything to do about it. It is what consumers posted on these sites.
Gotcha. Given the general quality of what appears on social media (I don't use the standard ones, but I've seen enough excerpts), this should be considered a complete non-issue by anyone reviewing this stuff.
"@AAsux - dude, this airline so totally sucks" is just not compelling
Cheers.